Can't save new file to redirected folders

Question

Weird issue that just popped up over the last three weeks. We have users that cannot save or create any new files or folders inside of their folders that are redirected to the server. It is happening over time and new users are seeing this happen randomly. There is plenty of space on the server, there are no quotas on the disk and users have full privileges to their folders. When we try to create or save we are getting the error The system doesn't recognize the command. Has anyone seen this before. The server is MS 2016 and the desktops are Win11. This is not happening to every user and we checked patches, doesn't seem to be the issue as all users have the same most recent patch.

Thanks,
Brandon

Answer 1

New information:

This is affecting another user now and what we found is if we open the network location of the redirected folder and save a file, or create a file directly to it, we can then save files on the local folder again. But this does not last. Is anyone seeing this issue at all out there.

Answer 2

New information, the redirected folder volume shows as offline even though we have tested direct to the namespace and can open it. Everything I'm reading says connectivity or permissions, but users have permissions to their folders and can connect to the server. I tried to change the GPO to use the direct network share and when running gpupdate I get the error that the client side extension doesn't work and you have to reboot. Rebooting does nothing and the PC is not pulling GPOs on reboot. What is going on?

Answer 3

We solved this. The path in the GPO to the redirected folders was using the root folder of the DFS namespace and for some reason that worked for some but broke for others. Changed the GPO to go direct to the redirected network shares functionality restored.