Windows Update (0x80073701) - KB5032013

Question

Good day to all,

we have a virtual server where when I try to update Windows I get the error code "0x80073701".

The server has the following specification:

Windows Server 2016 Datacenter (Build 14393.6167).

4 virtual CPU

8 GB RAM

2 virtual hard disks 80 GB each

Additional information:

This server is a golden image for Citrix provisioning and therefore cannot be started in safe mode without doing a reverse imaging.

We use a WSUS for the distribution of updates

To the facts:

I have tried several times to install the update. On the Internet I have also found several suggested solutions on how to fix this error. So far, the solutions have not been successful.

This is the first attempt at a solution:
$Dism = "DISM" $DISMParam0 = '/Online','/Cleanup-Image','/CheckHealth'$DISMParam1 = '/Online','/Cleanup-Image','/ScanHealth'$DISMParam2 = '/Online','/Cleanup-Image','/RestoreHealth'$SFC = "sfc"$SFCParam = '/scannow'

Start-Process -FilePath $Dism -ArgumentList $DISMParam0 -Wait -NoNewWindowStart-Process -FilePath $Dism -ArgumentList $DISMParam1 -Wait -NoNewWindowStart-Process -FilePath $Dism -ArgumentList $DISMParam2 -Wait -NoNewWindow Start-Process -FilePath $SFC -ArgumentList $SFCParam -Wait -NoNewWindow

the second solution attempt:

Reset-WindowsUpdate.ps1 · GitHub

the third solution attempt:
i uninstall the antivirus

All attempts unfortunately did not lead to success

Answer 1

2023-09-29 13:23:49, Error                 CSI    00000010@2023/9/29:11:23:49.069 (F) onecore\base\wcp\componentstore\csd_locking.cpp(200): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null) [gle=0x80004005]2023-09-29 13:23:49, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CBS.log to WER report.2023-09-29 13:23:49, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20230929091221.log to WER report.2023-09-29 13:23:49, Info                  CBS    Not able to add pending.xml to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]2023-09-29 13:23:49, Info                  CBS    Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]2023-09-29 13:23:49, Info                  CBS    Not able to add poqexec.log to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]2023-09-29 13:23:49, Info                  CBS    Not able to add SCM.EVM to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]2023-09-29 13:23:49, Error                 CSI    00000011 (F) STATUS_SXS_ASSEMBLY_MISSING #3874324# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c] 2023-09-29 13:23:49, Error                 CSI    00000012 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #3874187# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_UninstallDeployment(Flags = 0, a = 2c0792070896d7f447bf82d6c419f359, version 10.0.14393.5980, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}, cb = (null), s = (null), rid = 'Package_5401_for_KB5027219~31bf3856ad364e35~amd64~~10.0.1.5.5027219-10515_neutral', disp = 0)[gle=0x80073701]

When I try to uninstall the KB, I also get an error message that I cannot uninstall the package

Answer 2

Hello RJ_167

KB5032013 cannot be found in the Microsoft Update Catalog. This patch number does not appear to be correct.

I found that you raised much the same issue in another link, and if we can, we will solve it under another link：

Windows Update (0x800736b3 / 0x8007371b) - KB5030504 - Microsoft Community

Best Regards，

Hania Lian