Share via

Experiencing authentication issues

Anonymous
2024-10-03T04:38:59+00:00

I am experiencing a problem with Entra and asks me to sign out and in again. There is a problem with authentication so I can't log a support request:

The portal is having issues getting an authentication token. The experience rendered may be degraded. Additional information from the call to get a token: Extension: Microsoft_Azure_Support Resource: self Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: invalid_grant: 50020 - [2024-10-03 04:14:55Z]: AADSTS50020: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 0cee0d6f-92b9-49a1-a845-b9678eab0a00 Correlation ID: c8bad52f-03dd-4bf6-841f-5d124e106e7a Timestamp: 2024-10-03 04:14:55Z - Correlation ID: c8bad52f-03dd-4bf6-841f-5d124e106e7a - Trace ID: 0cee0d6f-92b9-49a1-a845-b9678eab0a00

It appears that my personal account profile is mixed up with a work profile and I have no idea how I can fix it. Please help

Windows Server | Windows cloud

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-10-04T08:35:51+00:00

    Hello Dane Sorrensen,

    Thank you for posting in Microsoft Community forum.

    From the description above, I understand your question is related to Azure authentication issue.

    Since there are no engineers dedicated to Azure in this forum. in order to be able to get a quick and effective handling of your issue, I recommend that you repost your question in the Q&A forum, where there will be a dedicated engineer to give you a professional and effective reply.

    Here is the link for Q&A forum.
    Questions - Microsoft Q&A

    Click the "Ask a Question" button in the upper right corner to post your question and type "Azure" tag and "Microsoft Entra" select any tags related to your productions.

    I hope the information above is helpful.

    If you have any question or concern, please feel free to let us know.

    Best Regards,
    Daisy Zhou

    0 comments