Poweroutage during Bitlocker decryption, now I cannot access the drive, any ideas?

Question

The drive takes "forever" to register in disk management, and when it does, I am able to try to unlock it. However, after another session of "forever", it comes back with "wrong password". But I know the password is correct, I have copy/pasted it and used regularely...
Hoping someone have suggestions to sollution granting me access to the files, is after all 2 TB of kids' pictures, videos and off course much more **** I treasure and don't...

JonB, Norway

***Move from Windows / Windows 10 / Files, folders, and storage***

Answer 1

Hello Jon Torstein Bakken,

thank you for posting on the Microsoft Community Forums.

Based on your description, it may be a problem with the drive itself or the software managing the encryption. Here are some steps you can try:

1. Check for Software Updates: Make sure that the firmware of the drive and any related software (like disk management tools) are up to date. Sometimes, manufacturers release updates that fix bugs or improve compatibility.
2. Try a Different Port or Cable: Sometimes, issues with the USB port or cable you're using can cause problems. Try connecting the drive using a different cable or port.
3. Use a disk-checking utility to scan the drive for errors. In Windows, you can use "chkdsk" to check for and potentially fix file system errors. To do this, please open Command Prompt as an administrator and run: chkdsk [drive letter]: /f

Replacing [drive letter] with the letter assigned to your drive.

4. Boot into Safe Mode: Sometimes third-party applications or drivers can interfere with Disk Management. Booting into Safe Mode may reduce these conflicts.
5. Check Password Input Method: Ensure there are no leading/trailing spaces or hidden characters when pasting the password. Try typing the password manually to see if that makes a difference.
6. If the drive is from a specific manufacturer, consult their support documentation and customer service for any known issues or troubleshooting steps specific to your drive.

Best regards,

Lei

Answer 2

Hi! :-)

Thank you for your reply.

Have kept on trying, same thing happens; nothing. However, as I unplug it, it briefly registers as a bitlocked drive, but then, off course it's to late, as the drive is detached. These other suggestions have been tried, except the booting in safe mode, which I will go ahead and try imidiately, so thank you! :-)

Regards,
JonB