My recvery code is working but can´t reset password

Carlos Drouet 0 Reputation points
2025-03-07T21:34:23.4133333+00:00

My phone had a short on its mainboard and died, I have access to my account on my desktop, but I do not have a way to recover my password, the steps I'm following are:

  1. Download authenticator
  2. Sign with my email
  3. When asked for authenticator I say I don't have access to it
  4. It says I can receive a code to my alternate email
  5. I follow the steps and fill the blank email
  6. I get the code sent to my other email
  7. I use that code, it says fill a 25 letter recovery code that I don't have
  8. then it says to set a new password and confirm it.
  9. After that I get a timed out message every time.

I don't know how to fix this pls help.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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