Accounts not appearing on authenticator app on android phone

MICHAEL 0 Reputation points
2025-03-09T06:26:28.73+00:00

For some time I have been using Microsoft authenticator on my android phone to authenticate my outlook email on my desktop computer. To do so I would open the app on my android phone, where the number to be selected would appear, and I would then tap on the appropriate number. Recently this stopped working. When I open the app it asks me to add an account.

I am still able to access my outlook email. When I do so from my desktop computer a notice briefly appears on my android phone asking if I wish to do so. When I tap on the message I can then select the appropriate number and access my outlook emails on my desktop. I would like to be able to have the numbers appear in the authenticator app. Can you help me to do so? I'd appreciate any help you can give.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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