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Lost Microsoft Authenticator App setting

Tom O Neill 0 Reputation points
2025-03-09T14:37:47.1566667+00:00

I changed my phone and lost my Microsoft Authenticator App setting, now can not log into my ONMICROSOFT.com Admin account, every attempt takes me back to the Authenticator.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Abiola Akinbade 24,895 Reputation points
    2025-03-09T21:09:17.01+00:00

    Hello Tom O Neill,

    You need to reach out to the prodcut support team to assist you with this as it is not supported t change accounts without a cloud backup or you will lose account access.

    Call support here:

    https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

    Regards,

    Abiola

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