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WilliamM-2133 avatar image
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WilliamM-2133 asked WilliamM-2133 commented

SaveAsAdobePDF.xlam Loading issue

When a user opens Excel app on Mac 2016 after startup, they receive a window that says Loading: SaveAsAdobePDF.xlam. The window does not show loading complete nor does it close. In the meantime the Excel app will open, but cannot be edited or saved. The user will have to force quit the app, then restart. After that, the app will open and function as normal.

We have removed the Excel Add-in Saveasadobepdf from the Developer tab and the window no longer appears, but I wanted to investigate if this may be a larger issue or if this Add-in may create further problems for more users.

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Hi @WilliamM-2133,
Based on your description, your problem is more related to Adobe, you can try to post this issue to adobe support forum:

https://community.adobe.com/

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.


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I suspect the underlying problem is the same as this one. Basically any VBA addins will suffer this problem.

There is article state that running older Excel version (16.12 and before) can evade this, and Microsoft has not been release fix for it as of late 2019. (warning: 3rd party website)


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WilliamM-2133 avatar image
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WilliamM-2133 answered

Thank you for your response,

We have several users on the same (most-updated) version of Acrobat. So far only one user has reported this issue.

If this add-in is created by Acrobat and Adobe, I can bring this up on their forums as well.

Thanks again for this answer.

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PriscillaMartinez-5229 avatar image
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PriscillaMartinez-5229 answered PeterGorham-3479 commented

I have been having this issue for over a year. I have uninstalled and reinstalled Microsoft Office 365 and I added the Adobe PDF add-in to Excel and the message still appears. I also have the latest version of Adobe Acrobat Reader on my computer. I'm unsure what to do next.

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Actually, the user and I have just resolved this instance of the issue today.

The user, who uses a Mac, had Excel set to launch at login (it was login item in System Preferences > Users and Groups > Login Items). We removed Excel from the list of apps to launch at log in and Excel is opening as expected.

I don't know the exact cause - but for some reason the launch at login for Excel didn't connect properly with the xlam file at login.



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