I cannot access to azure portal with error id AADSTS5000224.

Question

I cannot access to azure portal with error id AADSTS5000224.

Witsanu Ratreeswad 0

I cannot access the Azure portal with my tenant

I see error ID AADSTS5000224 when I try to access my tenant

Goutam Pratti 6,210 Reputation points Microsoft External Staff Moderator

2025-03-11T05:40:06.7966667+00:00

Hello @Witsanu Ratreeswad

I understand that you're unable to access the Azure portal and are encountering the error: AADSTS5000224. This error is due to a de-authentication block for your tenant. To proceed with resolving this issue, I have sent you a private message requesting details. Please provide the information shared in that message via private message.
Goutam Pratti 6,210 Reputation points Microsoft External Staff Moderator

2025-03-11T11:41:28.49+00:00

Hello @Witsanu Ratreeswad ,

As you shared the tenant details via private message, I have involved the Product Group team to remove the authentication block.
We are working actively on it once the block is removed, I'll provide you with an update here.
Witsanu Ratreeswad 0 Reputation points

2025-03-12T02:31:10.68+00:00

I can now access my tenant.

Thank you very much for your help! 😊
Witsanu Ratreeswad 0 Reputation points

2025-03-12T02:41:23.09+00:00

Could you provide the reason for the block? What caused this issue?
Raja Pothuraju 45,740 Reputation points Microsoft External Staff Moderator

2025-03-13T12:52:22.2266667+00:00

Hello @Witsanu Ratreeswad,

You can find more details about the cause of this block on below Q&A post.

https://learn.microsoft.com/en-us/answers/questions/2200604/i-cannot-log-in-to-my-tenant-aadsts5000224-we-are

I would greatly appreciate it if you could mark the Goutam answer as "Accepted" as it was resolved by engaging PG team on this. This helps both us and others in the community.

1 answer

Your answer

Goutam Pratti 6,210 Reputation points Microsoft External Staff Moderator

2025-03-11T05:40:06.7966667+00:00

Hello @Witsanu Ratreeswad

I understand that you're unable to access the Azure portal and are encountering the error: AADSTS5000224. This error is due to a de-authentication block for your tenant. To proceed with resolving this issue, I have sent you a private message requesting details. Please provide the information shared in that message via private message.
Goutam Pratti 6,210 Reputation points Microsoft External Staff Moderator

2025-03-11T11:41:28.49+00:00

Hello @Witsanu Ratreeswad ,

As you shared the tenant details via private message, I have involved the Product Group team to remove the authentication block.
We are working actively on it once the block is removed, I'll provide you with an update here.
Witsanu Ratreeswad 0 Reputation points

2025-03-12T02:31:10.68+00:00

I can now access my tenant.

Thank you very much for your help! 😊
Witsanu Ratreeswad 0 Reputation points

2025-03-12T02:41:23.09+00:00

Could you provide the reason for the block? What caused this issue?
Raja Pothuraju 45,740 Reputation points Microsoft External Staff Moderator

2025-03-13T12:52:22.2266667+00:00

Hello @Witsanu Ratreeswad,

You can find more details about the cause of this block on below Q&A post.

https://learn.microsoft.com/en-us/answers/questions/2200604/i-cannot-log-in-to-my-tenant-aadsts5000224-we-are

I would greatly appreciate it if you could mark the Goutam answer as "Accepted" as it was resolved by engaging PG team on this. This helps both us and others in the community.

Answer 1

Goutam Pratti 6,210 Microsoft External Staff Moderator

Hello @Witsanu Ratreeswad ,

The Reason that you are blocked because, it appears that authentication for your Azure tenant has been temporarily disabled due to a recent security incident.

To resolve this, we reached out to the Product Group team internally. Our Team unblocked/re-authenticated your tenant.

Thank you for confirming that you are able to access the tenant.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment"

Goutam Pratti 6,210 Reputation points Microsoft External Staff Moderator

2025-03-13T04:22:02.8233333+00:00

Hello @Witsanu Ratreeswad ,

Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Goutam Pratti 6,210 Reputation points Microsoft External Staff Moderator

2025-03-17T01:25:59.1766667+00:00

Hello @Witsanu Ratreeswad ,

Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

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I cannot access to azure portal with error id AADSTS5000224.

1 answer

Your answer