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What Azure Service to use to connect to ZOHO CRM to work with Azure AI backend (SaaS product) we are building

Deniz Subasi 0 Reputation points
2025-03-12T07:41:04.4633333+00:00

Looking to connect and fetch user data from ZOHO CRM to respond to customer queries via chat interface. Like Copilot type of service.
What is the best way to connect to ZOHO CRM API via Azure AI service?

Azure AI services
Azure AI services
A group of Azure services, SDKs, and APIs designed to make apps more intelligent, engaging, and discoverable.
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  1. santoshkc 13,520 Reputation points Microsoft External Staff
    2025-03-12T17:39:19.7233333+00:00

    Hi @Deniz Subasi,

    To connect to Zoho CRM and to fetch user data for your Azure AI backend, you can use Azure Data Factory. This service allows you to create a linked service to Zoho, enabling you to perform data integration tasks to target source like storage.  You can set up a pipeline to copy data from Zoho CRM, which can then be processed and utilized as Data source for AI services. 

    1. Copy data from Zoho (Preview) - Azure Data Factory & Azure Synapse | Microsoft Learn
    2. Use your own data with Azure OpenAI Service - Azure OpenAI | Microsoft Learn
    3. Use copilot connectors as Knowledge source

    I hope this helps! Thank you.

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