Unable to create a new Azure tenant

Question

Hi folks.

I have removed all tenants linked to my account and I am not able to create a new one, I am facing the following error:

Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application 'REDACTED' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

I had created tenants in the past but looks like something went wrong.

Best regards.

Answer 1

Hi @Emerson Diego Feltrin

Could you please confirm whether you are using personal accounts? The error suggests that your account is not present in the tenant. If you are trying to log in to the Microsoft Entra Admin Center using your personal Microsoft accounts (such as Outlook, Hotmail, or OneDrive), you are automatically connected to the Microsoft Services tenant by default. Within this default tenant, there is no linked directory to perform any actions. This behavior is expected.

In the past, a directory (e.g., UserNamehotmail735.onmicrosoft.com) was created and linked to the personal account, allowing you to perform actions like creating user accounts in that directory. However, this behavior has now changed.

If you wish to have a directory, you will need to create an Azure account and a new tenant:

1. Visit https://azure.microsoft.com/en-us/free/ and click Start free.
2. Follow the instructions to create an Azure account.

A tenant will be automatically created alongside your Azure account, and you will be designated as the Global Administrator, granting you full access to all options within the tenant.

Hope this helps. Do let us know if you any further queries.

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