Subject: Issue with Free Azure Account Eligibility

Question

Message:

Hello,

I am experiencing an issue while trying to sign up for the free Azure account. I received a message saying "You're not eligible for a free Azure account." However, my payment card is valid and up-to-date.

Could you please provide clarification on why this is happening? Also, I would prefer to receive a response via email rather

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Answer 1

Hello Mikku,

Thanks for posting your question in the Microsoft Q&A forum.

I suggest raising a support ticket to support your subscription

Click HERE to raise a ticket

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Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful

Answer 2

Hello Mikku,

Thanks for your question

For this error these are the possible reasons:

• The information that you provided for your Azure account profile (including contact email address, street address, and telephone number) is correct.
• The credit card information is correct. (You confirmed this.)
• You don't already have a Microsoft account that uses the same information.

See: https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-azure-sign-up#you-see-the-message-you-are-not-eligible-for-an-azure-subscription

You can mark it 'Accept Answer' and 'Upvote' if this helped you

(Please note: If you have Priority Community support please wait for a dedicated Microsoft support representative to assist you, as they have access to the necessary backend resources. If you have not yet opened a support case, we recommend reaching out through the support channel available under your subscription level.)

Regards,

Abiola