Help ! Failed to submit refund request .

Question

This morning , i was switched to paid account accidentally but when i find the way to refund , im dumb in the last stage . Please help me !

Answer 1

Hello Viết Thông Mạc,

Apologize for any inconvenience this may have caused you.

From the snippet, it appears that a case has been opened for you. However, to verify the status of your support request, please follow these steps:

1. Go to the Portal.
2. Search for "Help + Support."
3. Click on "All support requests" to find the recently created ticket, if you have done so.

Here is an example for your reference.

If the support request has not been created yet, please follow the steps below to create a new request:

• Go to the Portal and search for "Cost Management + Billing."
• Click on "New Support request."
• Describe your issue as "billing," as shown below then click "Next" and choose your subscription.
• Come all the way down and select "Contact support" and "create a support request".
• Provide the required details as shown below.
• After clicking the "Next" button, click on "Return to support request" on the second page
• Fill in the remaining details and create a new request.

Note: the refund process will begin once the support team contacts you and gathers the necessary details.

If you found this comment helpful, please click "Upvote." It would be greatly appreciated and helpful to others.

Thank you!

Answer 2

Hello Viết Thông Mạc,

Thanks for your question

The best option isto open a support case with Microsoft Azure support for clarification on the refund.

Azure Billing and Subscription support is offered by Microsoft by no cost and it's for free. To open create a ticket here and select billing: https://azure.microsoft.com/en-us/support/create-ticket

You can mark it 'Accept Answer' and 'Upvote' if this helped you

(Please note: If you have Priority Community support please wait for a dedicated Microsoft support representative to assist you, as they have access to the necessary backend resources. If you have not yet opened a support case, we recommend reaching out through the support channel available under your subscription level.)

Regards,

Abiola

Answer 3

Hello Viết Thông Mạc,

I understand your concern. To resolve this issue, you need to cancel your developer support plan first. once the Developer plan is canceled, you can create a support request for the refund issue which you are currently experiencing. The reason you are unable to create a support request is due to the active Developer plan.

Please follow the instructions in the link below to cancel your developer plan:
https://learn.microsoft.com/en-us/answers/questions/2120892/how-to-cancel-developer-support-plan

If you encounter any challenges, please feel free to reach out to us.

Thanks