Urgent: Request to Reschedule My Microsoft Exam

Question

Hello,

I need assistance with an issue regarding my Microsoft certification exam.

• Exam Date: March 6, 2024
• Issue: Attempted to take the exam, but Pearson VUE’s software was not working. I contacted immediatly their support team and documented the issue.
• Pearson VUE Response: On March 9, 3 days later, I received a response from Pearson VUE stating that they refunded my voucher. However, the voucher was only valid until March 6, which means I cannot use it to reschedule my exam.
• Current Situation: Pearson VUE is now telling me that I must purchase a new exam voucher, even though I was unable to take the exam due to technical issues on their side.

This does not seem fair, as I showed up for my exam and was prevented from taking it due to their system failure. I would like to request assistance in having my voucher extended or being given a new voucher so that I can schedule my exam without paying again.

Could someone from Microsoft Certification Support help escalate this issue? Any guidance on how to resolve this would be greatly appreciated.

Thank you.

Answer 1

Microsoft Q&A(en-us) does not support Microsoft certifications.
Please ask questions about Microsoft certifications in the dedicated community below
Training, Certification, and Program Support Community
　├ Microsoft Certified Trainer
　└ Microsoft Credentials

Pearson VUE Support:
Pearson VUE - Customer Service
Pearson VUE - Chat