Does System Center Orchestrator 2025 support Service Manager 2025 via the new Web API?

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Does System Center Orchestrator 2025 support Service Manager 2025 via the new Web API?

David Beaven 141

Simple question please: In v2025 has the service manager connector that supports the 'new' Web API in Orchestrator been released so that I can connect Orchestrator and Service manager 2025 together using the current release components?

The back story is that v2022 still doesn't in UR2 which is 3 years after product release!

'Service Manager (SM) console doesn't detect Orchestrator 2022 installation because the Connector for the new Web API is yet to be released.'

https://support.microsoft.com/en-us/topic/update-rollup-2-for-system-center-2022-orchestrator-c43fd5ad-3e40-4ea0-8586-4c5c5901aae0

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Simon Ren-MSFT 40,406 Microsoft External Staff

Hi David Beaven,

Hope everything is going well.

Similar thread for your reference:

System Center Service Manager 2025 connector to System Center Orchestrator 2025 does not connect

The solution is:

Install from the System Center Orchestrator 2019 installer: the Orchestration Console/Web Service from the stand-alone installations section.

Change the default ports from 81/82 to 5001/5002.

And then we can complete the configuration of the connector in Service Manager 2025:

The Orchestrator Web Service URL is now:

http://SCORCH2025.domain.com:5001/orchestrator2012/Orchestrator.svc/

Hope it helps. Have a nice day!

Best regards,

Simon

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David Beaven 141 Reputation points

2025-03-24T09:37:58.71+00:00

Thanks for the confirmation.
Couple of things:

Could the release notes for Orchestrator 2025 be updated to reference this product issue: https://learn.microsoft.com/en-us/system-center/orchestrator/release-notes-orch?view=sc-orch-2025

And remind the product development team that they only have 4 years to fix this before Orchestrator 2019 goes end of life! I know that sounds odd but we've waited 3 years and counting.
Simon Ren-MSFT 40,406 Reputation points Microsoft External Staff

2025-03-26T07:16:11.2466667+00:00

Hi,

Thank you very much for providing the feedback. As a support Engineer, we are also responsible for collection customer feedback of product itself and try the best to deliver it to the product team, in order to improve customer experience. At such situation, we will summarize this and try to deliver it to product team, but not guaranteed. Once there is any feedback, we will get back to you at the first time. Thank you for your kind understanding.

Best regards,

Simon

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Does System Center Orchestrator 2025 support Service Manager 2025 via the new Web API?

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