Azure VPN Gateway
An Azure service that enables the connection of on-premises networks to Azure through site-to-site virtual private networks.
1,717 questions
Unable to connect to VM once connected to Azure VPN
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Steven May
0
Reputation points
We recently switched over to Azure VPN for my company and got all users setup to use the VPN to remote into their VM's. However, on my laptop and only my laptop once I am connected to the VPN I am unable to RDP into any of the companies VM's. This was working for the first couple days after implementing it on my laptop but suddenly stopped working. I have performed a reinstall of of Windows and this did not fix the issue, I have isolated the issue to only my laptop so It is not a user profile issue or a GP issue as I have compared to a working station. At this point I have run out of steps to try, or look at to fix. Any help would be greatly appreciated.
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Rohith Vinnakota 4,000 Reputation points Microsoft External Staff2025-03-17T22:45:02.3866667+00:00 Hi @Steven May
- After connecting to the VPN, open Command Prompt and execute "route print" and compare the output with a working machine to ensure the company VM subnet routes appear correctly.
- Try pinging the VM by hostname and IP address while connected to the VPN.
- Please use the latest Azure VPN client version. If using a custom profile, re-import it from a working machine.
- Update or reinstall the network/Wi-Fi drivers from the laptop manufacturer’s website.
- Please enable and check Azure VPN Gateway logs for connection anomalies specific to your device.
Refer this link: https://learn.microsoft.com/en-us/azure/vpn-gateway/troubleshoot-vpn-with-azure-diagnostics#P2SDiagnosticLog
Kindly let us know if the above helps or you need further assistance on this issue
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Rohith Vinnakota 4,000 Reputation points Microsoft External Staff
2025-03-18T18:22:06.3433333+00:00 Hi @Steven May ,
Following up to see if the above suggestion was helpful. And, if you have any further query do let us know. -
Rohith Vinnakota 4,000 Reputation points Microsoft External Staff
2025-03-19T18:02:45.4233333+00:00 Hi @Steven May ,
Following up to see if the above suggestion was helpful. And, if you have any further query do let us know.
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