Something happened in Azure and I can't find my registered app anymore

Question

We have a production oAuth2 app that is running and being used, but we can't access it to change anything, like logo or permissions. We're paying for a support plan, but there's no way to submit a ticket from Azure at all. Super frustrating.

Can anyone help me find a way to reach out to Azure support to restore access to the app?

I have the app Id and secret, just need to understand where they moved it and how to access it. All the documentation they suggest is completely useless.

Answer 1

Hi @Alexander Tarasevich

I completely understand how frustrating this situation must be, especially when you need to make changes to a production app. I want to assure you that we’re here to help and will do our best to guide you in the right direction.

For our customers with Developer support plan we have introduced a new experience where you get business hours access to Support Engineers on Microsoft Q&A for prioritized responses, as the first line of support.

You can apply a filter on the Application ID under All Applications. Please check whether you are able to see it or not.

Sign in to the Microsoft admin center -> Select identity -> Applications -> App registration

Alternatively, you can use PowerShell to retrieve the application name and the domain it is located in.

Install-Module Microsoft.Graph -Scope CurrentUser

Import-Module Microsoft.Graph

Connect-MgGraph -Scopes 'Application.Read.All'

Get-MgApplication -Filter "AppId eq '{replace your application id}'"  

If you are unable to retrieve the application details, check the deleted applications list. If it exists, you can restore it within 30 days

If you are still encountering issues, we can connect offline to discuss further. Please check your private message for details on how to connect.