I cannot access microsoft.com on my laptop or phone, or the microsoft store on windows. ip ban?

Question

The issue came up while playing minecraft, it asked me to re-authenticate my account. microsoft.com/link would not load. So I tried the same link on my phone same thing. Thinking microsoft may be having issues I tried going directly to microsoft.com on both my phone and laptop and it did not work. Just the "dns server could not be found" error. My fiance could access both sites perfect on his phone and his microsoft account. I then tried accessing microsoft with a vpn on my phone and that worked. I went through the steps listed in this article https://answers.microsoft.com/en-us/windows/forum/all/i-believe-ive-been-ip-banned-how-can-i-fix-this/9f6dd98c-ad9c-4f0f-9a68-eff4f360551a

And still no access to the store or microsoft.com, have no idea what to do to fix this or check if my ip has been banned or why on earth it would be. Willing to try anything at this point! Please help!

Answer 1

Hi Abby Roland,

Thanks for your post. There are a couple of scenarios when you just need to verify your organization's domain and not set up any services. For example, to prove to Microsoft 365 that your organization qualifies for a school subscription.

Check out the guidance in Verify your Microsoft 365 domain to prove ownership, nonprofit, or education status, or to activate Viva Engage to make sure you've completed all the required steps. It's a little different for each situation.

Reference. Find and fix issues after adding your domain or DNS records - Microsoft 365 admin | Microsoft Learn

Best Regards,

Ian Xue

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