AI assistants cannot be accessed, Timeout

Question

Hello,
from 18 March 2025, access to the AI Assistant, both the API and the Assistant Playground UI, will no longer be possible.

Auf Ihre Assistenten kann nicht zugegriffen werden.
Timeout of 60000ms exceeded.
Ablaufverfolgungs-ID : 43cff789-e925-431e-9a99-413da46ec28d
Clientanforderungs-ID : a0c9eb01-e3c9-4c2d-a782-3d6a1c07daa9

Answer 1

Hello Sebatian !

Thank you for posting on Microsoft Learn.

After checkingn, I found out that several users have reported issues accessing Azure AI Assistants, encountering timeouts and errors both via the API and the Assistant Playground UI.

Similar issues have been observed in various regions, such as East US 2, where users experienced significant latency and timeouts with OpenAI services. citeturn0search8

Currently, there is no official acknowledgment or detailed information regarding these issues on the Azure status history page.Try to reach out to Azure support team if you issue still persists.

https://learn.microsoft.com/en-us/answers/questions/2180277/latency-and-timeout-errors-for-azure-openai-o1-o3m

https://learn.microsoft.com/en-us/answers/questions/2200682/assistant-timeout-or-bad-request

https://learn.microsoft.com/en-us/azure/ai-services/openai/concepts/use-your-data?tabs=ai-search%2Ccopilot#troubleshooting