How do I get a refund Microsoft Azure

Question

Hi we were incorrectly charged for Microsoft Azure and would like a refund. The submit a support request does not work, we've tried it about 20 times, we also tried phoning but there is not way to get through to anyone. Does anyone still work at Microsoft or is it all AI? This is terrible service.

Answer 1

Hello M Anderson,

Thanks for your question

You can create a billing support request via the portal. https://azure.microsoft.com/en-us/support/create-ticket. Billing tickets are free.

You can mark it 'Accept Answer' and 'Upvote' if this helped you

(Please note: If you have Priority Community support please wait for a dedicated Microsoft support representative to assist you, as they have access to the necessary backend resources. If you have not yet opened a support case, we recommend reaching out through the support channel available under your subscription level.)

Regards,

Abiola

Answer 2

Sign in to the Azure portal and sign in with your account. Go to Help + support and click New support request select the issue type: choose Billing and provide details about your refund request, including your subscription ID and invoice info.

Answer 3

Refund policy for Microsoft AppSource and Azure Marketplace - Marketplace customer documentation
Purchases on Microsoft AppSource or Azure Marketplace might be eligible for a refund. This article introduces our refund policies. 😒
Software as a Service (SaaS) offers😩
You're eligible for a full refund, excluding metered billing charges, if you cancel your SaaS subscription within 72 hours of purchase. Free trials can be canceled at any time during the trial period, but once canceled, they can't be reinitiated. For more information, see Cancel a SaaS subscription.

For More research see the Documentation page