Problem with Teams invitations

Question

Hello

Please i need your help on this issue.

WE are having Problem with Teams invitations.

My Business Basic account does not work for invitations and accepts on Teams. When i make an invitation and. send it, the person invited cannot connect to the meeting or answer yes or no to the invitation.

The recipient also has a valid Microsoft Teams account, and is it compatible with your Business Basic account?

My permissions and settings are configured correctly to send invitations.

My Team's account is integrated with an email/calendar service (like Outlook) but I don’t usually use Outlook, but it’s there.

They receive the invitation but cannot answer and connect to the meeting.

I have had this problem some days now with many contacts

They just cannot answer and connect.

We have tried sending a test invite to another account or colleague to check and the issue persists.

The external participants are allowed in our Teams settings. Yes

We Can send invitations from the Teams Web App with the same result

Most of them have Microsoft but also Gmail and other mail servers

I suspect that there is a problem with my email address that is connected to the admin of my Microsoft Business account, since I do not get the copy of the invitation to that address.

Could it possibly help with changing the admin email account – but how do I do that?

Answer 1

Hi @James James

According to your description, we need more information from you to understand the situation and be able to provide you with relevant advice.

• Could you confirm that both your Business Basic account and the recipient's account are properly licensed for Microsoft Teams? To check this admin can log in to the Microsoft 365 admin center --> select Active Users under Users --> find your user --> Apps & Licenses tab, go down and make sure the Microsoft Teams checkbox is checked or enabled.
• Could you confirm that "Allow anonymous users to join meetings" is enabled in your conferencing policy? To check this, go to the Microsoft Teams admin center and navigate to Meetings --> Meeting Policies > Global (Org-wide Default). Make sure "Anonymous users join meetings" is turned on. Teams Settings and Policy Reference - Microsoft Teams | Microsoft Learn.
• Could you confirm that Guest Access is turned on? Refer to External participants (users) are blocked from joining Teams meetings - Microsoft Teams | Microsoft Learn.
• Could you tell if this is happening for all recipients or just a specific recipient? Have you tried asking others in your organization to invite these clients?

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