How long does it take to approve Users to send SMS via teams?

Question

I have filled out everything needed for SMS verification and it has been a couple of weeks. Are they just way behind due to rollout or how can I get more information?

Answer 1

@Geoff Anderla

I don’t have direct insight into the internal status of your SMS verification approval process, but here are some general pointers that might help:

1. Approval Timelines Can Vary – The review process for enabling SMS sending through Teams may take longer during periods of high demand or during phased rollouts. While some users see approval in a week or so, others might experience delays depending on workload and regional factors.
2. Check Your Dashboard and Email – Often, approval or follow-up requests will be communicated via email or through your Teams developer/admin dashboard. Make sure to check any spam or alternate folders for messages that might request additional information.
3. Contact Support – If you’ve already waited a couple of weeks without any update, it might be best to reach out to Microsoft Support or your account representative if you have one. They should be able to provide more detailed status information or insight into any pending requirements.

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