Microsoft Authenticator cannot get verification code

Question

Hello, I encountered a problem when logging into this account and need your help. Because I changed to a new phone and forgot to transfer the verification code of this account, and my old phone no longer has it, so I can't add this account to my new phone. What do I need to do to add this account to it and receive the verification code?

Answer 1

Hello xuetao wang,

Thanks for your question

If they are Azure accounts, you will need to contact the global admin in that tenant help prompt a reset of your MFA methods if you do not have access to the app again if it is a work/school accountin Microsoft. For other apps you will have to contact their admins

Ideally if you have the old phone you need to backup: https://learn.microsoft.com/en-us/answers/questions/1663963/how-can-i-transfer-my-microsoft-authenticator-app

If unfortunately you can't do any of the above, the only resolve this by contacting support or asking your admins/support to reset your account https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations

To contact support you can call the Global Support lines here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola