Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
24,204 questions
getting an error message that the user does not exist in the tenant and cannot access application
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 45%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kusai Merchant
0
Reputation points
how do I resolve a tenant conflict for a user account when migrating from a different email provider to M365?
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 30%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGP%3C/text%3E%3C/svg%3E)
Goutam Pratti 3,500 Reputation points Microsoft External Staff2025-03-26T09:01:54.68+00:00 Hello @Kusai Merchant ,
Could you please provide a screenshot of the error and elaborate further on the issue to assist with better troubleshooting?
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Goutam Pratti 3,500 Reputation points Microsoft External Staff
2025-03-27T08:15:19.09+00:00 Hello @Kusai Merchant ,
following up to see to provide the details which I mentioned in the above response for trouble shooting the issue.
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Kusai Merchant 0 Reputation points
2025-03-27T18:45:47.4333333+00:00 issue appears to be resolved now, thanks
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Goutam Pratti 3,500 Reputation points Microsoft External Staff
2025-03-28T06:37:17.28+00:00 Hello @Kusai Merchant ,
I'm glad to hear that your issue has been resolved. Could you please share the steps you followed to resolve the issue? This will help other members facing the same problem by providing them with your troubleshooting steps.
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Goutam Pratti 3,500 Reputation points Microsoft External Staff
2025-03-31T12:28:22.2966667+00:00 Hello @Kusai Merchant ,
Following upto see, Could you please share the steps you followed to resolve the issue? This will help other members facing the same problem by providing them with your troubleshooting steps.
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Goutam Pratti 3,500 Reputation points Microsoft External Staff
2025-04-01T14:24:58.3633333+00:00 Hello @Kusai Merchant ,
Following upto see, Could you please share the steps you followed to resolve the issue? This will help other members facing the same problem by providing them with your troubleshooting steps.
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