Microsoft Bookings

Question

Hello

Please i need your help on this issue.

We have a user that's calendar isn't syncing correctly with the booking systems. We've had this previously and we're wondering if we can run this past, you again.

On the Microsoft booking calendar it shows that the user is available where by the user is not available.

Answer 1

Hi @James James ,

I'm sorry to hear that you're experiencing issues with the syncing of Microsoft Bookings calendar with Outlook. Here are a few steps you can follow to troubleshoot the syncing problem:

1. Check Calendar Sync Settings:
   • Ensure that the calendar sync settings are correctly configured. Go to Bookings > Booking Pages > Region and time zone settings and select "Always show time slots in business time zone".
2. Verify Permissions:
   • Make sure the necessary permissions are set correctly. In Outlook, go to Calendar > Sharing permissions and ensure the default permission is set to "Can view when I’m busy" or "Free/busy time"

You can get more information from Bookings with me calendar doesn’t honor user’s personal calendars - Microsoft Support,

Since your issue is more related to Microsoft Booking, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, it's suggested that you could post your case in dedicated forum for Microsoft Booking for more professional advice. 

Thanks for your support and understanding!

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