Unable to log in to Azure Portal because I did not receive my password. Authenticator

Question

Error Code: 50089

Request Id: 6dcf6243-b3b6-4201-b94f-0b34cd811600

Correlation Id: ff1f270d-5922-4391-9dbc-6bdbd56e4955

Timestamp: 2025-03-23T09:47:51Z

Because I will log in the next time but can't log in because I received the password in the app. Authenticator and can be signed in with Microsoft in the app.

Answer 1

Hi nongnapat,

Wellcome to Q&A, This typically happens when there's a snag with the account verification process. First, open the Microsoft Authenticator app and double-check that your account is set up correctly. If things still aren’t working, try removing and re-adding your account in the app. If you've got alternate login options like a backup email or phone number, you can use those to sign in as well.

Additional references:

• https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5
• https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5
• https://learn.microsoft.com/en-us/troubleshoot/entra/entra-id/mfa/troubleshoot-azure-mfa-issue

If the information helped address your question, please Accept the answer.

Luis

Answer 2

Hi @nongnapat sunontanam
I understand that you are unable to log in to Azure Portal because you did not receive password in authenticator and also encountering error code 50089.

I hope @Luis Arias was helpful, In addition:

Your tenant's global administrator can assist you with MFA recovery. Please reach out to them and ask them to re-register you for MFA. This will remove all existing MFA methods, such as phone numbers, Microsoft Authenticator apps, and software OATH tokens. You will then be required to set up a new MFA authentication method the next time you sign in.

For your reference: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

If you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

 or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#online-support

While creating a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

For troubleshooting error code follow the link provided: https://learn.microsoft.com/en-us/answers/questions/2184775/error-50089-flow-token-expired-authentication-fail

Hope this helps. Do let us know if you have any further queries.

If this answers your query, do click `Accept Answer` and `Yes`.