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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 63%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOA%3C/text%3E%3C/svg%3E)
Hello Team,
I've been trying to upgrade my support plan to standard from developer with no luck and unable to determine the reason behind it.
sometime i get success message while the support plan still the same, and other time i get error to upgrade
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 24%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Do you have the error message in question?
Your best bet here is to create a ticket to billing support here: https://azure.microsoft.com/en-us/support/create-ticket
They can assist you in this
You can mark it 'Accept Answer' and 'Upvote' if this helped you
Regards,
Abiola
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 77%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Hi Omar Abdulrahman,
Just checking in to see if the below answer provided by @Abiola Akinbade helped. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Hi Omar Abdulrahman,
Just checking in to see if the below answer provided by @Abiola Akinbade helped. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.