Unable to see all my One Drive files on my new Air Ipad

Question

Unable to see all my One Drive files on my new Air Ipad

Riad Cachecho 0

My new Air IPad doe does not show all my files on One Drive.

-I signed up with my personal account

-i deleted the app, rebooted the iPad and reinstalled One Drive

-the app works perfectly on my old IPad

it sounds like One Drive is not compatible either new IOS

please advise

1 answer

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Answer 1

Emi Zhang-MSFT 30,006 Microsoft External Staff

Hi,

It is recommended that you post this thread to OneDrive for iPhone or iPad forum:

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_drive-msoffice_unknown-mso_OPiOS

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Riad Cachecho 0 Reputation points

2025-03-25T12:54:34.5933333+00:00

Apple forum was not helpful. They suggested the steps that I have already taken with no result.

So far OneDrive for IPad has no solutions, just complaints about the interaction between the two entities.
Riad Cachecho 0 Reputation points

2025-03-25T12:56:07.54+00:00

Apple forum was not helpful. They suggested the steps that I have already taken with no result.

So far OneDrive for IPad has no solutions, just complaints about the interaction between the two entities.
Riad Cachecho 0 Reputation points

2025-03-26T17:59:34.97+00:00

I found the solution.

Before you delete the One Drive app to reboot, sign off your one drive account, then delete, reboot and download the app. Finally sign in.

On my previous attempts, I deleted the app then rebooted. After I downloaded the app, my account was already signed in and it exhibited the same problem I started with.

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Unable to see all my One Drive files on my new Air Ipad

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