I can't open a support ticket on the services hub site

Question

Has anyone ever not had the option to select single incident support in the Services Hub support page?

Answer 1

Hello Kevin Meeker,

Thank you for posting in Q&A forum.

Here are a few things you might want to check:

1.Support Entitlement: Depending on your product or service’s maintenance plan or support agreement, single incident support may not be part of your package. Sometimes, only certain levels of service provide that option. It helps to review your contract or check with your account representative.

2.Account Status: Make sure that your account is fully activated and that your credentials (including region or product registration details) are up to date. Occasionally, discrepancies in account status can hide certain support options.

3.Browser/Technical Issue: Try clearing your browser cache or using a different browser (or an incognito window) to rule out potential browser-related glitches.

If it does not work, you can also try to open a ticket via customer service phone numbers below.

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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