I updated my photo 2 weeks ago, still not shown everywhere?

Question

I updated my photo 2 weeks ago, still not shown everywhere?

Dean Hiller 0

In my account info, I uploaded my photo 2 weeks ago. I JUST JUST signed into learn.microsfot.com for the first time and the image is wrong and not the one on my account page. Also, portal.azure.com has an edit photo (with NO photo) that just takes me to my account page SHOWING my existing photo. On top of this, as a user logs in, I grab a photo from graph but no photo shows up.

It is like the whole photo system completely does not work on microsoft? I see it works on google albeit usually 1 hour to 24 hour delay.

looks like issue persists: https://learn.microsoft.com/en-us/answers/questions/1060199/azure-portal-profile-photo-not-showing

Bandela Siri Chandana 2,300 Reputation points Microsoft External Staff

2025-03-31T21:13:17.5066667+00:00
Hi @Dean Hiller
I understand that you are updating photo from 2 weeks ago, but still not showing anywhere.

Check whether maximum supported size of a photo is 4 MB and Microsoft recommends that you use roles with the fewest permissions. Using lower permissioned accounts helps improve security for your organization. Global Administrator is a highly privileged role that should be limited to emergency scenarios when you can't use an existing role.

Try to add user photos in Microsoft Graph PowerShell using following command:

Set-MgUserPhotoContent -UserId <UPN> -InFile "<PhotoPathAndFileName>"

If you face any issue, get information about user photos in Microsoft Graph PowerShell:

If the user has no photo, the commands return the error: Exception of type 'Microsoft.Fast.Profile.Core.Exception.ImageNotFoundException' was thrown.

Get-MgUserPhoto -UserId <UPN>

For detailed syntax and parameter information, see Get-MgUserPhoto.

On November 13, 2024, received the ability to update profile photo directly from their MyAccount portal. This change exposes a new edit button on the profile photo section of the user's account.

Global administrators can manage this using a tenant-wide policy with Microsoft Graph API, following the guidance in the Manage user profile photo settings in Microsoft 365 document. Eventually, this policy will also be configurable from the M365 Admin Center.

For more information. Follow the link: https://learn.microsoft.com/en-us/microsoft-365/admin/add-users/change-user-profile-photos?view=o365-worldwide&source=recommendations#add-user-photos-in-microsoft-graph-powershell

Hope this helps. Do let us know if you have any further queries.
Bandela Siri Chandana 2,300 Reputation points Microsoft External Staff

2025-04-01T17:36:32.1366667+00:00

Hi @Dean Hiller
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Bandela Siri Chandana 2,300 Reputation points Microsoft External Staff

2025-04-02T17:34:54.3633333+00:00

Hi @Dean Hiller
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Dean Hiller 0 Reputation points

2025-04-03T04:42:35.53+00:00

Hi @Anonymous Actually, I am talking about real users that add a photo to their profile in their account page. When they use SSO, I want to use their photo in our software like google so I 1. Add photo in my account profile (NOT graph as no normal user does that) and 2. I go to azure portal and my photo 2 weeks later still not there and single sign on not giving photo and graph does not seem to give photo.
Bandela Siri Chandana 2,300 Reputation points Microsoft External Staff

2025-04-03T23:56:05.26+00:00

Hi @Dean Hiller
If you're having issues updating a user's profile picture, please ensure that your Office 365 Exchange Online Enterprise App is Enabled for users to sign in.
Follow the document for more information: https://learn.microsoft.com/en-us/entra/fundamentals/how-to-manage-user-profile-info

Hope this helps. Do let us know if you have any further queries.
Dean Hiller 0 Reputation points

2025-04-09T05:40:19.9533333+00:00

No, I updated my users' profile picture just fine. azure does not show the update...no where shows the update. it seems useless to update a personal profile picture as it goes nowhere.
Bandela Siri Chandana 2,300 Reputation points Microsoft External Staff

2025-04-09T19:43:45.8166667+00:00

Hi @Dean Hiller
I would like to check this up offline with you to understand the scenario better. Please share your contact details over private message and your availability for a call.
SrideviM 2,290 Reputation points Microsoft External Staff

2025-04-15T11:20:46.3533333+00:00

Hello Dean Hiller,

I understand you're trying to update your profile photo and noticed it's not showing up across all Microsoft services.

One thing to note is that the Microsoft Learn profile is separate from your personal or organizational account. Even though you sign in with the same credentials, Learn stores its own profile data, including the profile picture. To update it, you need to go to the Learn site, click your profile icon, open Settings, and use the Change picture option there.

In the Azure Portal, the photo may not appear immediately due to caching or delays in syncing. Microsoft states that it may take up to 24 hours for the photo to reflect everywhere, but in practice, it can vary between services.

Also, if you're signed into a different directory where you're a guest, your profile photo from the home directory won’t be displayed unless it’s also set within that tenant.

In your case, please check whether you are signed into your home directory, where you are a direct member, rather than a guest in another tenant.

Hope this clears things up a bit. Let me know if you have further query, I'd be happy to assist.

Kindly consider upvoting the comment if the information provided is helpful. This can assist other community members in resolving similar issues.
Dean Hiller 0 Reputation points

2025-04-16T12:54:14.4866667+00:00

No, I click azure portal to change my picture. it takes me to a page that allows me to change it and 2 weeks later azure portal picture is still not updated. Also, I am trying to create SSO for microsoft much like google for 'business and personal' and when someone signs in first time, the photo is not there (for personal)...it may be for business...not sure yet as it is very hard to create both business and personal accounts it seems to me for just test purposes.
Dean Hiller 0 Reputation points

2025-04-16T12:54:46.25+00:00

Also, we checked on a meeting, and MS support could not resolve the issue with me live.
SrideviM 2,290 Reputation points Microsoft External Staff

2025-04-16T13:06:35.8066667+00:00

Hello Dean Hiller,

Did you try changing picture from Users page of Microsoft Entra ID in Portal like this?

Go to Azure Portal -> Microsoft Entra ID -> Users -> All users -> Select User

Please try this and let me know the results.
SrideviM 2,290 Reputation points Microsoft External Staff

2025-04-18T09:41:39.5533333+00:00

Hello Dean Hiller,

Did you get a chance to see my previous comment and share us the results. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, please respond with more details and we will try to help.
Dean Hiller 0 Reputation points

2025-04-18T15:04:34.3366667+00:00

yes, they had me do that live on the meeting. they said they would file a ticket but I have not heard anything!!!
PRATIK JADHAV 0 Reputation points Microsoft External Staff

2025-04-18T15:49:56.63+00:00

Hello @Dean Hiller

We will review this internally and provide an update to you.

Your answer

Bandela Siri Chandana 2,300 Reputation points Microsoft External Staff

2025-03-31T21:13:17.5066667+00:00

Hi @Dean Hiller
I understand that you are updating photo from 2 weeks ago, but still not showing anywhere.

Check whether maximum supported size of a photo is 4 MB and Microsoft recommends that you use roles with the fewest permissions. Using lower permissioned accounts helps improve security for your organization. Global Administrator is a highly privileged role that should be limited to emergency scenarios when you can't use an existing role.

Try to add user photos in Microsoft Graph PowerShell using following command:

Set-MgUserPhotoContent -UserId <UPN> -InFile "<PhotoPathAndFileName>"

If you face any issue, get information about user photos in Microsoft Graph PowerShell:

If the user has no photo, the commands return the error: Exception of type 'Microsoft.Fast.Profile.Core.Exception.ImageNotFoundException' was thrown.

Get-MgUserPhoto -UserId <UPN>

For detailed syntax and parameter information, see Get-MgUserPhoto.

On November 13, 2024, received the ability to update profile photo directly from their MyAccount portal. This change exposes a new edit button on the profile photo section of the user's account.

Global administrators can manage this using a tenant-wide policy with Microsoft Graph API, following the guidance in the Manage user profile photo settings in Microsoft 365 document. Eventually, this policy will also be configurable from the M365 Admin Center.

For more information. Follow the link: https://learn.microsoft.com/en-us/microsoft-365/admin/add-users/change-user-profile-photos?view=o365-worldwide&source=recommendations#add-user-photos-in-microsoft-graph-powershell

Hope this helps. Do let us know if you have any further queries.
Bandela Siri Chandana 2,300 Reputation points Microsoft External Staff

2025-04-01T17:36:32.1366667+00:00

Hi @Dean Hiller
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Bandela Siri Chandana 2,300 Reputation points Microsoft External Staff

2025-04-02T17:34:54.3633333+00:00

Hi @Dean Hiller
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Dean Hiller 0 Reputation points

2025-04-03T04:42:35.53+00:00

Hi @Anonymous Actually, I am talking about real users that add a photo to their profile in their account page. When they use SSO, I want to use their photo in our software like google so I 1. Add photo in my account profile (NOT graph as no normal user does that) and 2. I go to azure portal and my photo 2 weeks later still not there and single sign on not giving photo and graph does not seem to give photo.
Bandela Siri Chandana 2,300 Reputation points Microsoft External Staff

2025-04-03T23:56:05.26+00:00

Hi @Dean Hiller
If you're having issues updating a user's profile picture, please ensure that your Office 365 Exchange Online Enterprise App is Enabled for users to sign in.
Follow the document for more information: https://learn.microsoft.com/en-us/entra/fundamentals/how-to-manage-user-profile-info

Hope this helps. Do let us know if you have any further queries.
Dean Hiller 0 Reputation points

2025-04-09T05:40:19.9533333+00:00

No, I updated my users' profile picture just fine. azure does not show the update...no where shows the update. it seems useless to update a personal profile picture as it goes nowhere.
Bandela Siri Chandana 2,300 Reputation points Microsoft External Staff

2025-04-09T19:43:45.8166667+00:00

Hi @Dean Hiller
I would like to check this up offline with you to understand the scenario better. Please share your contact details over private message and your availability for a call.
SrideviM 2,290 Reputation points Microsoft External Staff

2025-04-15T11:20:46.3533333+00:00

Hello Dean Hiller,

I understand you're trying to update your profile photo and noticed it's not showing up across all Microsoft services.

One thing to note is that the Microsoft Learn profile is separate from your personal or organizational account. Even though you sign in with the same credentials, Learn stores its own profile data, including the profile picture. To update it, you need to go to the Learn site, click your profile icon, open Settings, and use the Change picture option there.

In the Azure Portal, the photo may not appear immediately due to caching or delays in syncing. Microsoft states that it may take up to 24 hours for the photo to reflect everywhere, but in practice, it can vary between services.

Also, if you're signed into a different directory where you're a guest, your profile photo from the home directory won’t be displayed unless it’s also set within that tenant.

In your case, please check whether you are signed into your home directory, where you are a direct member, rather than a guest in another tenant.

Hope this clears things up a bit. Let me know if you have further query, I'd be happy to assist.

Kindly consider upvoting the comment if the information provided is helpful. This can assist other community members in resolving similar issues.
Dean Hiller 0 Reputation points

2025-04-16T12:54:14.4866667+00:00

No, I click azure portal to change my picture. it takes me to a page that allows me to change it and 2 weeks later azure portal picture is still not updated. Also, I am trying to create SSO for microsoft much like google for 'business and personal' and when someone signs in first time, the photo is not there (for personal)...it may be for business...not sure yet as it is very hard to create both business and personal accounts it seems to me for just test purposes.
Dean Hiller 0 Reputation points

2025-04-16T12:54:46.25+00:00

Also, we checked on a meeting, and MS support could not resolve the issue with me live.
SrideviM 2,290 Reputation points Microsoft External Staff

2025-04-16T13:06:35.8066667+00:00

Hello Dean Hiller,

Did you try changing picture from Users page of Microsoft Entra ID in Portal like this?

Go to Azure Portal -> Microsoft Entra ID -> Users -> All users -> Select User

Please try this and let me know the results.
SrideviM 2,290 Reputation points Microsoft External Staff

2025-04-18T09:41:39.5533333+00:00

Hello Dean Hiller,

Did you get a chance to see my previous comment and share us the results. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, please respond with more details and we will try to help.
Dean Hiller 0 Reputation points

2025-04-18T15:04:34.3366667+00:00

yes, they had me do that live on the meeting. they said they would file a ticket but I have not heard anything!!!
PRATIK JADHAV 0 Reputation points Microsoft External Staff

2025-04-18T15:49:56.63+00:00

Hello @Dean Hiller

We will review this internally and provide an update to you.

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I updated my photo 2 weeks ago, still not shown everywhere?

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