Windows 11, version 23H2 to 24H2 Update Failed Error 0x80070057

Question

ASUS Vivobook 14x

Windows 11, version 24H2

Failed to install on 26-03-2025 – 0x80070057

How to fully complete the upgrade version 24H2 ?

I have again failed to this version updating for the second time, but after downloading, the laptop restarted again and then failed after completing 4% of the update, and upon restarting the laptop, it showed the option to choose the operating system again as before.

Answer 1

Hello,

Make sure external devices are disconnected temporarily while you upgrade.

If issue still persist, try upgrading via Windows 11 24H2 ISO file:

https://www.kapilarya.com/how-to-upgrade-to-windows-11-version-24h2#method-2-upgrade-to-24h2-from-iso-file

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

Answer 2

Hello Vishal Muskan,

Thank you for posting in Q&A forum.

Here are some steps you can follow to troubleshoot your issue:

1. Sometimes, clearing the Windows Update cache can resolve issues. You can do this by stopping the Windows Update service and deleting the contents of the SoftwareDistribution folder.
2. Ensure that your system meets all the prerequisites for the update. Sometimes, updates require other updates to be installed first.
3. Run the Windows Update Troubleshooter: This tool can help identify and fix common issues with Windows updates. You can find it in the Settings menu under System > Troubleshoot > Other troubleshooters.
4. Reset Windows Update components: This involves stopping the Windows Update services, renaming the SoftwareDistribution and Catroot2 folders, and then restarting the services. Here are the commands you can use in Command Prompt (run as administrator):

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

After running these commands, try updating again.

5. Ensure that there is enough free space on your system drive (usually C:) to download and install the update. You can check this by right-clicking on the drive in File Explorer and selecting Properties.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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