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On Microsoft Learn I can no longer obtain certifications and earn experience points to increase the user level

Edoardo D'Angeli 5 Reputation points
2025-03-26T17:26:26.2233333+00:00 
Good afternoon,

From today I can no longer receive experience points by completing the free courses available on the Microsoft service: **Microsoft Learn**,

Is it possible that there is some update in progress on the site, or are there problems in progress?

Can anyone help me,

Thanks
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  1. Joshua Roderick Jones 0 Reputation points MVP
    2025-03-26T17:57:30.32+00:00

    Hi,

    I haven’t been seeing this issue specifically- you of course tried logging out correct?

    do you have another account you could also test this on?

  2. Kiran P 7,425 Reputation points Microsoft External Staff
    2025-03-31T05:29:01.5266667+00:00

    Hi Edoardo D'Angeli,

    Step 1: Please sign out from all active tabs within your current browser and clear the cache files. Afterwards, attempt to log in again using your learn ID credentials.

    Step 2: Sign out from your current browser session and attempt to log in using an incognito or in-private browsing window.

    Step 3: Utilize an alternative browser and attempt to log in once more.

    Step 4: Test logging in with a new personal Outlook account within the learning path using a completely different browser.

    This appears to be a temporary glitch in Microsoft Learn paths, which usually resolves itself within 24 hours. In the meantime, you can try signing out and back in, using a different browser, or accessing the training in incognito mode. If the issue continues after 24 hours, please let us know, and we’ll be happy to assist further.    

    If you have found the answer provided to be helpful, please click on the "Accept answer/Upvote" button so that it is useful for other members in the Microsoft Q&A community. 

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