Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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How to fix: Sign-in failed Error code: AADSTS5000224
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Marcel
0
Reputation points
Hello, for some reason I can't login in my Microsoft Entra Site. The error I receive after login is:
Error code: AADSTS5000224
Error message: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID: 677861f3-517b-49cd-99b3-f4f26387a300 Correlation ID: e3f874b2-4600-427d-b9f5-ba544c6b3009 Timestamp: 2025-02-26 12:19:15Z
Can someone please help me?
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Raja Pothuraju 20,885 Reputation points Microsoft External Staff2025-03-27T14:39:17.1766667+00:00 Hello @Marcel,
Based on your description, it looks like you're encountering error code AADSTS5000224 while accessing the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we need to re-enable authentication for your tenant.
I’ll need a few details to coordinate with our engineering team. Please share the following information via private message, as it contains personally identifiable information (PII):
- The affected tenant’s onmicrosoft.com domain name
- The Global Administrator’s User Principal Name (UPN)
Once I receive these details, I will work with the engineering team to re-enable authentication in your tenant.
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