Several users are reporting teams will restart in the middle of a call or chat session

Question

Hello

Please i need your help on this issue.

Several users are reporting teams will restart in the middle of a call or chat session.

I have had several users report that when they are in a teams call or teams chat, teams will restart out of the blue.

Answer 1

@James James

It sounds like you’re encountering unexpected restarts of Microsoft Teams during calls or chats, which can be quite disruptive. While pinpointing the cause might require some investigation, here are several troubleshooting steps and considerations that can help narrow down and resolve the issue:

1. Verify Teams Version and Updates:

 • Ensure all affected users are running the latest version of Teams.

 • Check for any pending Windows or OS updates that might indirectly affect Teams stability.

2. Clear Cache and Local Data:

 • Sometimes corrupted cache data can cause issues. Ask users to clear the Teams cache:

  – On Windows, close Teams completely and delete the contents of the folder: %appdata%\Microsoft\Teams.

  – On macOS, clear Teams data from ~/Library/Application Support/Microsoft/Teams.

 • Restart Teams after clearing the cache.

3. Check Network and Bandwidth:

 • Unstable or limited network connections can potentially trigger issues in real-time communication apps.

 • Verify that affected systems have consistent network connectivity during Teams sessions.

 • Compare networks where the issue occurs versus networks that don’t.

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