Unable to manage azure backup items

Question

Trying to manage backup items I have in a recovery services vault and the UI appears to be broken. Clicking the row does nothing and clicking the 3 dots for the context menu also does nothing. I've tried in multiple browsers and in a private/incognito browser.

In the browser console I see the following: "responseJSON: {"ErrorCode":"CloudInternalError","Message":{"Language":"en-US","Value":"Microsoft Azure Backup encountered an internal error. Wait for a few minutes and then try the operation again. If the issue persists, please contact Microsoft support."},"Values":[]}"

Since we have a developer support contract, I apparently cannot contact support anymore and can only post this here.

Answer 1

Hi ,

Thanks for reaching out to Microsoft Q&A.

This is almost certainly a temporary Azure-side fault. Use CLI/PowerShell as a workaround, monitor the service health and it shouldn't go beyond 1 or 2 hours.

This issue appears to be a transient internal error from the Azure Backup service, not related to your browser or client environment, especially since:

It persists across browsers and incognito sessions

The browser console shows an internal service error (CloudInternalError)

You are unable to interact with backup items in the Recovery Services Vault UI

What This Error Means

"ErrorCode":"CloudInternalError" with a message from Azure Backup generally indicates a server-side fault in the Azure platform. This is not due to misconfiguration or user error.

Recommended Actions

1. Wait and Retry: These errors often resolve themselves within 30–60 minutes. Retry after a short time.
2. Try via PowerShell / CLI: Use the following as a workaround if the portal remains non-functional:
   • Azure CLI:

az backup item list --vault-name <your-vault> --resource-group <your-rg>

Check Azure Service Health: Visit https://status.azure.com or the Service Health blade in the Azure portal to see if there are ongoing issues with Azure Backup in your region.

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