SCCM Office 365 2002 Update issues

Cooper, Bob 1 Reputation point
2021-01-08T18:35:09.757+00:00

Office 365 updates do not come down to the system until the installation is actually started.

In the deployment:
The updates are available soon after they are released on patch Tuesdays and downloaded with the adr
The install deadline is set the same as the availability

The install is handled thru a Maintenance window set for different times in the month

This has worked well over the past years for laptops that are not in the office and are patched overnight.
Recently something has changed and the laptop has to be connected now to the distribution point when the install starts.
It wants to download the files from the server and gets stuck at 50% because it is not connected to the network at this time.

We just noticed this now as we are working on the upgrade to Windows 10 and Office 365 updates are casing a problem because they fail to install.

We have used this process for many years and cannot see why it is failing now with Office 365 V2002.

Any and all help is appreciated

Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
1,057 questions
Microsoft Configuration Manager
{count} votes

5 answers

Sort by: Most helpful
  1. SunnyNiu-MSFT 1,696 Reputation points
    2021-01-11T09:29:26.79+00:00

    @Cooper, Bob
    According to your question description, please make sure you have selected all the languages you are using for the Office updates. Like below screenshot:
    55130-21.png

    Details can be found in the link: http://redcoat.nl/sccm-office-c2r-update-installation-hangs-on-50/ (Third-party link, just for your reference.)


    If the response is helpful, please click "Accept Answer"and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments

  2. Cooper, Bob 1 Reputation point
    2021-01-11T18:04:29.057+00:00

    Yes both language settings are set for the update.
    It just looks like it is not downloaded now until It starts the install. Not very good when we have laptops that are not connected to our network over night when the install occurs.

    55372-update.jpg

    0 comments No comments

  3. SunnyNiu-MSFT 1,696 Reputation points
    2021-01-12T09:53:13.363+00:00

    @Cooper, Bob
    According to your question description, your question occurred during the downloading process. Therefore, we may check the specific downloading process through UpdatesDeployment.log, CAS.log, and ContentTransferManager.log.


    If the response is helpful, please click "Accept Answer"and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments

  4. Cooper, Bob 1 Reputation point
    2021-01-13T21:08:33.963+00:00

    I just had to prep the system to run thru the process again

    I set a Maintenance window for 12:00 and disconnected the network to simulate a remote system. after about an 90 minutes with it stuck at 50% I reconnected the nic and it downloaded the office files and continued the upgrade

    56294-updatesdeployment.log

    56248-cas.log

    56272-contenttransfermanager.log

    0 comments No comments

  5. SunnyNiu-MSFT 1,696 Reputation points
    2021-01-14T08:14:24.98+00:00

    @Cooper, Bob
    Thank you very much for the update and we're glad the problem is solved now. If you have any questions in future, we warmly welcome you to post in this forum again.

    Have a nice day!


    If the response is helpful, please click "Accept Answer"and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.