Meeting channel filter unavailable

Question

In Teams, the chat and channels menu does not appear in the configuration options. This prevents you from enabling the chat and meeting filter.

Answer 1

@Rogerio Correia da Silva

This issue can be caused by a few factors—including feature rollouts, admin settings, or client versions—so here are some steps to help troubleshoot and enable the Chat and Channel settings:

Verify that you’re running the latest version of Teams.

 • In Teams desktop, click your profile picture in the upper right corner and select “Check for updates.”

 • If an update is found, install it and restart Teams.

Confirm that your organization hasn’t disabled these options.

 • Sometimes Teams features (including settings for muting inactive channels) are managed by your IT admin through policies in the Teams admin center.

 • Contact your IT/Teams administrator to ask if any recent policy changes might be hiding the Chat and Channel function from your settings.

Check if the feature is part of a new or preview rollout.

 • Teams frequently tests new UI designs and settings; occasionally, features might be temporarily removed or relocated as part of a preview.

 • Ask around in your organization or check your organization’s internal communications to see if there’s an announcement regarding a feature update.

Sign out and back in (or reinstall Teams).

 • Sometimes cache issues or corrupted settings can hide newly released options.

 • Give signing out or reinstalling the client a try to see if the settings reappear.

Use the Teams web client.

 • Occasionally the desktop client’s settings might differ slightly from the web version.

 • Log into Teams from a web browser (teams.microsoft.com) and check your settings there to see if the Chat and Channel options are available.

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