Shipping re-imaged disks to a client site to replace crashed drives

Mike Doyle 1 Reputation point
2021-01-08T17:32:52.717+00:00

We build Windows 10 based machines which are deployed using our WDS server and activated via the Microsoft Product Activation site. The machines are used to record sensitive information so if for any reason the disks (set as a RAID-0 array) get trashed they can't be returned to us, we deploy a new image onto a new drive pair using one of our test machines and ship the drives out to the customer to replace the faulty ones. My question is simply, do we need to activate the redeployed Windows image on our test machine here or can we just ship them as a base image and they will automatically be activated when they are put into the original customer's machine ?

Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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  1. Jenny Feng 14,161 Reputation points
    2021-01-11T02:35:16.533+00:00

    @Mike Doyle
    Hi,

    Do you mean you need to reactivate Windows 10 after the hardware change?

    If so, activate the redeployed Windows image on your test machine will not be work.
    Also, it will not be automatically activated when they are put into the original customer's machine.
    If you change the hardware such as change the disk, system will not be reactivated automatically, you need to run activation troubleshooter manually. Link your customer's Microsoft account with Windows 10 license in advance is important

    You should also consider the type of license. Windows 10 license based on an OEM license (came pre-installed on a PC) or Retail (purchased separately to a PC)

    If it is a Retail license, then it will have transfer rights to a new Motherboard or PC, if it is OEM it will not.

    For more information, please refer to the following article:
    https://support.microsoft.com/en-us/windows/reactivating-windows-10-after-a-hardware-change-2c0e962a-f04c-145b-6ead-fb3fc72b6665

    Hope above information can help you.

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