Pending Communication Services Confirmation Email

Question

Pending Communication Services Confirmation Email

John Cerruti 0

We submitted a form request for two phone numbers in Azure Communication Services, and were suppose to have received a confirmation/verification email. We have yet to receive that email, and not sure who it was sent to. How can we confirm which email address this is being sent to, and if needed, have a new conformation resent?

Screenshot 2025-03-28 132105

Siva Nair 1,475 Reputation points Microsoft External Staff

2025-04-02T01:20:21.15+00:00

Hi John Cerruti,,

Just checking back to see if the above comment helped or you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Siva Nair 1,475 Reputation points Microsoft External Staff

2025-04-03T00:38:56.61+00:00

Hi John Cerruti,,

Just checking back to see if the above comment helped or you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

1 answer

Your answer

Siva Nair 1,475 Reputation points Microsoft External Staff

2025-04-02T01:20:21.15+00:00

Hi John Cerruti,,

Just checking back to see if the above comment helped or you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Siva Nair 1,475 Reputation points Microsoft External Staff

2025-04-03T00:38:56.61+00:00

Hi John Cerruti,,

Just checking back to see if the above comment helped or you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Answer 1

Siva Nair 1,475 Microsoft External Staff

Hi John Cerruti,

Please check global admin email address that owns your azure subscription. having single account and sometimes it gets set as a service email address.

Do check the alert section on the Azure portal.

Ensure that the email hasn't been filtered to your spam or junk folder. Sometimes automated messages are misclassified by email providers.

Check the notification settings within Azure Communication Services to ensure that necessary email addresses are correctly configured to receive notifications.

If you have any further assistant, do let me know.

If the answer is helpful, please click Accept Answer and kindly upvote it so that other people who faces similar issue may get benefitted from it.

John Cerruti 0 Reputation points

2025-04-22T14:30:25.95+00:00

Hi Siva,

It seems the status on our Communication Services has not changed. We are still seeing "Verification in Progress". It's been about one month. Is there anyway we can complete this process? All email accounts appear to be setup properly.
John Cerruti 0 Reputation points

2025-04-22T15:44:41.57+00:00

I just tested SMS from Azure to my cell phone, and it seems to have successfully sent. It may be finalizing at this point.
Siva Nair 1,475 Reputation points Microsoft External Staff

2025-04-22T15:52:55.94+00:00

Hi John Cerruti

Glad that you are able to send SMS successfully, May be status need to be updated , that will also be changed as done in times.

i hope that resolve your issue, feel free to post back if you need any further assist on this. Please accept answer if that troubleshooting helps.

Thanks

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Pending Communication Services Confirmation Email

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