Why can't Azure verify my domain name?

Question

Why can't Azure verify my domain name?

I purchased a .com domain on Azure and created a DNS Zone for it. I added the txt record as suggested and it still cannot verify the domain. I've purchased other domains on Azure and never had this problem. I've pointed external domains to a DNS Zone I created on Azure and never had this problem. Why is it a problem all of a sudden? I can't get any support from anyone on this.

G Sree Vidya 825 Reputation points Microsoft External Staff

2025-04-02T02:25:06.37+00:00

Hello David Matichuk (******@dsmatichuk.com)

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution,

please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
G Sree Vidya 825 Reputation points Microsoft External Staff

2025-04-03T02:50:32.5266667+00:00

Hello David Matichuk (******@dsmatichuk.com)

I am following up on this thread and wanted to check if you had a chance to review the information we posted in the comments.

Since you have already domain on Azure we request you to check the delegation.

Refer: https://learn.microsoft.com/en-us/azure/dns/dns-domain-delegation

Please let us know if you have any questions or concerns. We are happy to assist you.

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G Sree Vidya 825 Reputation points Microsoft External Staff

2025-04-02T02:25:06.37+00:00

Hello David Matichuk (******@dsmatichuk.com)

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution,

please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
G Sree Vidya 825 Reputation points Microsoft External Staff

2025-04-03T02:50:32.5266667+00:00

Hello David Matichuk (******@dsmatichuk.com)

I am following up on this thread and wanted to check if you had a chance to review the information we posted in the comments.

Since you have already domain on Azure we request you to check the delegation.

Refer: https://learn.microsoft.com/en-us/azure/dns/dns-domain-delegation

Please let us know if you have any questions or concerns. We are happy to assist you.

Answer 1

Hi David Matichuk (******@dsmatichuk.com)

I understand that you are experiencing an issue with the custom domain validation error.

We kindly request that you check the following details:

Check the DNS Propagation, ensure that the TXT record is correctly propagated.
Please try regenerating the TXT record and ensure that it is properly added. You can verify this by using the following link: https://www.digwebinterface.com/. This may help resolve the issue. Typically, validation occurs within a few minutes, though it can sometimes take up to 24 hours.
I assume you have followed the steps mentioned in the document.

https://learn.microsoft.com/en-us/azure/app-service/manage-custom-dns-buy-domain

We request you to share the Custom domain details and error which you are facing.

I hope this information helps! Do let me know if you have any further questions.

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Why can't Azure verify my domain name?

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