enterprise state roaming not showing in Entra > Identity > Devices > Overview

Question

my users are gettign new computers but cannot syncronise Edge Profile settings. Message in Edge shows 'Your organisation has turned off sync for this device'. after searching for solution i have signed in to Entra with global admin account to enable Enterprise State Roaming but this setting is not showing, if i search for it and choose the option i get message saying 'An error occurred while loading this page. You may not have permissions to view this data.' all i want to do is allow users to be able to Syncronise their profiles in Edge. what am i missing?

Answer 1

Hello @Miles Ware,

Please make sure if all the below mentioned requirements of Enterprise State roaming is met.

1. Windows 10 or newer, with the latest updates, and a minimum Version 22H2 (OS Build 19045 or later) is installed on the device.
2. The device is Microsoft Entra joined or Microsoft Entra hybrid joined. For more information, see how to get a device under the control of Microsoft Entra ID.
3. Ensure that Enterprise State Roaming is enabled for the tenant in Microsoft Entra ID as described in To enable Enterprise State Roaming. You can enable roaming for all users or for only a selected group of users.
4. The user is assigned a Microsoft Entra ID P1 or P2 license.
5. The device must be restarted and the user must sign in again to access Enterprise State Roaming features.

License Requirements:

Enterprise State Roaming is available to any organization with a Microsoft Entra ID P1 or P2 or Enterprise Mobility + Security (EMS) license.

Verify sync, and the "Sync your settings" settings page

After joining your Windows 10 or newer PC to a domain that is configured to allow Enterprise State Roaming, sign on with your work account. Go to Settings > Accounts > Sync Your Settings and confirm that sync and the individual settings are on, and that the top of the settings page indicates that you're syncing with your work account. Confirm the same account is also used as your account in Settings > Accounts > Your Info.

Verify that sync works across multiple machines by making some changes on the original machine, such as changing the "Country or Region" or using other supported settings see Windows roaming settings reference. Watch the change propagate to the second machine within five minutes.

• Locking and unlocking the screen (Win + L) can help trigger a sync.
  • You must be signing in with the same account on both PCs for sync to work – as Enterprise State Roaming is tied to the user account and not the machine account.

Potential issue: If the controls in the Settings page aren't available, and you see the message "Some Windows features are only available if you're using a Microsoft account or work account." This issue might arise for devices that are set up to be domain-joined and registered to Microsoft Entra ID, but the device hasn't authenticated to Microsoft Entra ID yet. A possible cause is that the device policy must be applied, but this application happens asynchronously, and might take a few hours.

For more troubleshooting steps and to know in detail about Enterprise State Roaming in Microsoft Entra ID, please refer to the below documents for your reference.

Troubleshoot Enterprise State Roaming in Microsoft Entra ID - Microsoft Entra ID | Microsoft Learn

Enable Enterprise State Roaming in Microsoft Entra ID - Microsoft Entra ID | Microsoft Learn

Note

The above mentioned article does not apply to the new Microsoft Edge Chromium-based browser released on January 15, 2020. For more information on the Sync behavior for the new Microsoft Edge, see the article Microsoft Edge Sync.

For more information, please refer to the below article as well.

Sign in to sync Microsoft Edge across devices - Microsoft Support

I hope this above information provided is helpful. Please feel free to reach out if you have any further questions.

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Answer 2

So after many hours of googling and finding no support for this issue i worked out the setting is only available to users who have Enterprise Mobility + Security E3 products added to their profile in M365 Admin Center... However wouldn't it have been lovely if when i searched for Enterprise State Roaming setting in MS Entra > Identity > Devices if the message said 'this feature isn't available because you don't have any EMS + Security licenses, please add them to users in M365 Admin Center' rather than 'An error occurred while loading this page. You may not have permissions to view this data.' which was not very helpful!