161 questions
Cannoct connect to Azure Devops with Entra user after changing UPN Suffix
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Joffrey Fontaine
0
Reputation points
Hello, i had an ADO organization, i switch directory to another entra, went well.
after that, I bind ADO users to Entra USERS, went well.
because there is a domain migration between old and new tenant, i wanna change the UPN suffix of users in the new entra. And after that, users in ADO keep the old UPN (because is suppose the OID don't change, so no new bind required) and now, ADO says there is an error with this user, but dont wanna link with the new UPN and so users cannot login into ADO.
is there a way to update the user in ADO without deleting it and re-inviting it ? (because lot of workitems associate with the users)
thanks
Joffrey
{count} votes
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Rukmini 1,171 Reputation points Microsoft External Staff2025-04-04T08:08:06.75+00:00 Hello @Joffrey Fontaine,
To update a user's UPN in Azure DevOps without deleting or re-inviting them, update the user's UPN in Azure AD to reflect the new suffix. Then, trigger a sync in Azure DevOps by either manually updating the user’s profile or using the Azure AD synchronization feature in ADO settings. This will update the user's UPN while preserving their work items and permissions, as the OID remains unchanged. Make sure to check for cached credentials during login.
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Rukmini 1,171 Reputation points Microsoft External Staff
2025-04-07T04:43:15.2833333+00:00 Joffrey Fontaine, Did you get a chance to see my previous comment? In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, please respond with more details and we will try to help.
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