I can't add MailFrom Address on Azure Communication Service

Question

I can't add MailFrom Address on Azure Communication Service

Tan See Youu 陈诗右 0

Dear support,

I created an Azure Communication Service for Email sending, however, upon created I realised I can't add another "MailFrom" address and the service only provide me a default "DoNotReply@<mydomain.com>".

Understand there may have a limit on "MailFrom" address, can i create a new one or can I modify the default "DoNotReply" to something else?

Thank you.

Siva Nair 1,475 Reputation points Microsoft External Staff

2025-04-03T00:43:11.95+00:00

Hi Tan See Youu 陈诗右,

Just checking back to see if the above comment helped or you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Siva Nair 1,475 Reputation points Microsoft External Staff

2025-04-04T01:15:52.78+00:00

Hi Tan See Youu 陈诗右,

Just checking back to see if the above comment helped or you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

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Siva Nair 1,475 Reputation points Microsoft External Staff

2025-04-03T00:43:11.95+00:00

Hi Tan See Youu 陈诗右,

Just checking back to see if the above comment helped or you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Siva Nair 1,475 Reputation points Microsoft External Staff

2025-04-04T01:15:52.78+00:00

Hi Tan See Youu 陈诗右,

Just checking back to see if the above comment helped or you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Answer 1

Hi Tan See Youu 陈诗右,

you cannot create a new MailFrom address or enable the engagement tracking if you are on the default throttling limit. you can submit a request to increase the throttling limit as mentioned in the documentation here https://learn.microsoft.com/en-us/azure/communication-services/concepts/service-limits#email

Find the similar thread link here for reference - https://learn.microsoft.com/en-us/answers/questions/1630281/add-button-disabled-in-email-communication-service

which says -

Filling a ticket through FREE support plan under "Quota request for Cloud Services" and attaching a text file with the request to increase the email quota as mentioned here under Request an email quota increase User's image

If you have any further assistant, do let me know.

If the answer is helpful, please click Accept Answer and kindly upvote it so that other people who faces similar issue may get benefitted from it.

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I can't add MailFrom Address on Azure Communication Service

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