Can not verify our company's domain in Entra ID

Question

Hi,

I have added our company domain "dhanticounterfeit.com" to the Entra ID custom domains.

Then as our domain registrar is in AWS I also added the both once TXT and then MX records to our domain registrar. but still Azure is not verifying our domain.

And it says "Failed to verify domain name ....".

you can see the DNS lookup in the attached image!

thanks

Answer 1

Hello @DHA Devops,

Thank you for your response.

Based on your description, it seems that you are unable to verify your custom domain in your Entra ID tenant, even after correctly adding the TXT records.

This issue often occurs when the domain has already been verified in another Entra directory, as explained in the following document:

Common verification issues

First, let's check if your custom domain has already been verified in another Entra directory. You can do this by entering your domain name in the following URL to retrieve the tenant ID where it is verified:

https://www.whatismytenantid.com/

Once you have the tenant ID, verify whether it belongs to your tenant. If the tenant ID is different and you do not own that directory, the only option is to contact the Data Protection team via a support ticket to request the removal of the domain verification from the existing Entra ID tenant. After the removal, you should be able to verify the domain in your tenant without any issues.

To involve Data Protection team via a support ticket, I need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

• Custom domain Name:
• Your tenant ID:
• Contact Email address:
• Contact Phone Number:
• Country
• TimeZone

Once you send me these details via private message, we can connect offline to discuss further and assist you in resolving this issue.