Unable to Authorize Payment for Azure Savings Plan

Question

Hello,

I'm encountering an issue when attempting to purchase an Azure Savings Plan. The payment process is being blocked by my bank account. When I try to complete the transaction, Azure attempts to process the payment, but it fails because I need to approve or authorize the payment through my bank's app.

Unfortunately, there doesn't seem to be any way to accept or authorize the payment through the Azure portal. My bank's app is prompting for approval, but there is no option or notification within the Azure interface to allow me to complete the payment.

I've checked my bank's app, and everything seems fine on their end, but the issue persists. Has anyone else experienced this problem? Is there any way to manually approve the payment or bypass this issue in Azure? I would greatly appreciate any assistance or guidance on how to proceed.

Thank you in advance for your help!

Answer 1

If you have had a trial previously, Azure will prevent you from using the same account and you will see that error message. See:

If this is not the case, you can try accessing the payment page from a different network in case the IP is being blocked for fraud prevention.

Your best bet here is to create a billing ticket. This is completely free here: create a support request

You can also call. The global support numbers are listed here: https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Just select billing as issue type

See: https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-billing/billing-troubleshoot-azure-payment-issues?source=recommendations

You can mark it 'Accept Answer' and 'Upvote' if this helped you

(Please note: If you have Priority Community support please wait for a dedicated Microsoft support representative to assist you, as they have access to the necessary backend resources. If you have not yet opened a support case, we recommend reaching out through the support channel available under your subscription level.)

Regards,

Abiola