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I didn't manage to solve it @Vinicius Figueiredo Carneiro i spoke with their agents last week but still the issue is not resolved
There was an error sending the code to your phone. Please check the phone number and try again.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 53%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Clearance Morumudi
35
Reputation points
Urgent: Unable to Verify Phone Number for Account Upgrade
Dear Microsoft Support Team,
I hope you are doing well.
I am experiencing an issue while trying to upgrade my account. During the process, I am prompted to verify my phone number, but I keep encountering the following error:
"There was an error sending the code to your phone. Please check the phone number and try again."
Details of the issue:
Country: South Africa (+27)
Phone Number: 0769606305
Error Message: "There was an error sending the code to your phone. Please check the phone number and try again."
Impact: I am unable to proceed with the upgrade, which is delaying our project deployment.
I kindly request your urgent assistance in resolving this issue, as it is affecting our ability to move forward. Please let me know if you require any additional information.
Looking forward to your prompt response.
Best regards, Clearance
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 88%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWS%3C/text%3E%3C/svg%3E)
wei so 15 Reputation points2025-04-04T06:19:51.73+00:00 I am based in Hong Kong and I got the same problem too.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 81%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Siddhi Chaithanya Velugumetla 10 Reputation points2025-04-04T08:11:46.76+00:00 I am also facing the same issue.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 17%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVF%3C/text%3E%3C/svg%3E)
Vinicius Figueiredo Carneiro 5 Reputation points2025-04-05T13:04:04.3766667+00:00 I am passing for the same problem!! Did you solve?? I can't upgrade my account to use by pay as you go
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Clearance Morumudi 35 Reputation points
2025-04-07T06:59:58.8666667+00:00 -
Vinicius Figueiredo Carneiro 5 Reputation points
2025-04-07T19:45:42.18+00:00 I am from Brazil and still with the problem... I need that to study
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