how to fix this error?? urgent

Question

how to fix this error?? urgent

Yeeun Chiang 0

im gettingt this when i need to connect to my company email. this is urgent for me. how can i fux this?

UTC Date: 2025-04-03T17:25:51.359Z
Client Id: 6A51C4D8C7A647A48F04B2A3159FAA9C
Session Id: 46c6a690-eac7-4b63-bb1e-153f6ad517a4
Client Version: 20250328005.12
BootResult: configuration
Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined
err: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.s [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.fb94a6a8.js:1:144085)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.fb94a6a8.js:1:157003
st: 500
ehk: X-OWA-Error
efe: PH8P222CA0027, BL1PR13CA0257
emsg: UserHasNoMailboxAndNoLicenseAssignedError

Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

1 answer

Your answer

Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer 1

Andy David - MVP 155.3K MVP

Your company needs to apply the correct license to your account to create a mailbox:

OwaUserHasNoMailboxAndNoLicenseAssignedException

ChristyZhang-MSFT 26,066 Reputation points Microsoft External Staff

2025-04-04T02:47:15.7366667+00:00
Hi @Yeeun Chiang ,

Welcome to our forum!

Agree with Andy David. Please refer to the following steps and contact your admin to assign a license to your account:

In the admin center, go to the Billing > Licenses page.

Select a product.

On the product details page, select Assign licenses.

In the Assign licenses to users pane, begin typing a name, and then choose it from the results to add it to the list. You can add up to 20 users at a time.

Select Turn apps and services on or off to assign or remove access to specific items.

When you're finished, select Assign, then close the right pane.

Hope the above help!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Share via

how to fix this error?? urgent

1 answer

Your answer