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I am writing to follow up on an issue I encountered while attempting to complete my AI-102: Designing and Implementing a Microsoft Azure AI Solution exam via OnVUE.
During the exam, the OnVUE sandbox unexpectedly shut down, preventing me from initiating or continuing the exam. I immediately raised a complaint, and the case was logged under Case ID: 12799201.
It has been over a week, and I have yet to receive any updates regarding a resolution.I even tired to raise a training support forum but i am unable log my concern because of the random error popping up on the scene.
I would sincerely appreciate it if you could kindly look into this matter and assist with one of the following:
Reactivating my exam voucher, or
Re-enabling the exam on my profile, or
Advising me on the next appropriate course of action.
Please let me know if any additional information is required from my side to expedite the resolution.
Thank you for your support.
Hi Akshay,
Exam/certification issues are handled in Microsoft Credentials forum. There are support moderators over there that will respond to your question typically within 2 business days. You may use link below to ask question:
https://trainingsupport.microsoft.com/en-us/newthread?threadtype=Questions&forum=mcp
Please click Accept Answer if the above was useful.
Thanks.
-TP
TP ,
Like i said i already tried to log but it throwing random errors.Also i have tried different options , browsers etc as well but error still remains .
Please check the screenshot.Could you please provide input to resolve it.
One thing you can try is create a new Microsoft account and use that to ask your question over in Microsoft Credentials forum. In the past when people have had issues creating their profile/asking question using a new/different Microsoft account allowed most of them to successfully ask question.This new Microsoft account would solely be used to ask question over in Credentials forum so that you can get your exam issue taken care of. The account linked to your certifications will remain the same.
If the above doesn't work you can try again over next few business days until they get the site issue fixed. Normally when this happens their site is fixed within hours or couple of days.