Unable to get my Authenticator App to Work

Question

I have recently gotten a new phone and the authenticator app is not working. I've messed around with settings, done everything I can and it is not working. I'm not sure why it's done like this but I cannot get anything done without it, unfortunately. I do not have my old phone anymore as well.

I had to input my accounts manually then when it tells me to go into the app to get the code, the code never works. I desperately need help, I can't do anything without this app.

Answer 1

Hello Claire

Thanks for your question

If they are Azure accounts, you will need to contact the global admin in that tenant help prompt a reset of your MFA methods if you do not have access to the app again if it is a work/school accountin Microsoft. For other apps you will have to contact their admins

If unfortunately you can't do the above, the only resolve this by contacting support or asking your admins/support to reset your account as mentioned here https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations

To contact support you can call the Global Support lines here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola