Giving up on azure

Question

Dear Microsoft Azure Support,

This will be my final attempt to resolve this issue before fully migrating away from Azure.

After more than two weeks of unanswered escalation requests, over 10+ support tickets, numerous phone calls, repeated assurances of callbacks that never came, and receiving the same automated responses with no true investigation — I’ve reached the end of what I can reasonably tolerate as a customer.

Despite having a valid, default payment method on file since account creation, my subscription was repeatedly disabled due to alleged “failed authorization attempts.” Not once has a member of your support team reached out with specific or actionable guidance — instead, the case is routinely closed without resolution or contact.

Because of this, our infrastructure and all client-facing systems have been taken offline, causing significant damage to our operations, customer relationships, and reputation.

I want to be clear: this is not simply a billing issue — this is a platform-wide support failure.

We are now in the process of migrating all infrastructure to DigitalOcean, where we’ve already begun rebuilding. We chose Microsoft Azure because we believed in its enterprise-level reliability. Unfortunately, that trust has been completely eroded by the repeated disruptions and lack of response.

Should any Azure representative wish to make one final attempt to intervene before our migration is complete, I can be reached at:

Otherwise, please consider this a formal notice that RuneRaven Dynamics will be discontinuing use of Azure services due to lack of support, unresolved platform billing failures, and the unacceptably high impact on our business.

Sincerely, Cael Willis Founder, RuneRaven Dynamics